Ellen's
Shipping & Returns
Shipping Policy
I gladly accept returns and exchanges
Contact me within 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Return & Exchange Policy
Where do we ship?
worldwide
Is Shipping Free?
We choose to be 100% transparent which is why shipping fees are never hidden away in the cost of our products. Pay little to no shipping by simply ordering more at a time. Friendly tip: Order with friends & family to get the most out of your purchase using ellen's points.
- Order 44.99$ or less: Full shipping
- Order 45.00$ to 74.99$: Reduced shipping
- Order 75.00$ or more: FREE or Reduced shipping *based on location
*VIEW SHIPPING RATES (Rates are calculated based on the order's subtotal after discounts and ellen's points.)
How do I get a Shipping Estimate?
View our SHIPPING RATES or Select your products, head to your Shopping Cart, and enter your Postal Code/Province in the ESTIMATE SHIPPING AND TAX section.
What is the Delivery Delay?
Orders are freshly produced and shipped within 3 business days (although usually within the first 24 hours). In fact, coffees are specially roasted for you on-demand to ensure the highest quality & freshness possible.
Local 1 day - Regional Up to 6 days to 15- days
For special Next Day delivery, please call for us to see what is possible 012170471 or Comptoir www.ellenstea.com
Are Minimum Orders required?
No minimums required!